How do I log in?
If you're a licensed professional or a cosmetology/nail student who is new to the site, you can register for ordering by using the “Log In” link in the upper right corner of each page.
How do I place an order?
If registered, you can use the “Log In” button in the upper right corner of each page. Once logged in, you’ll be able to add items to your shopping cart.
When I try to check out, I'm asked to log in. Why?
You must register with UniversalProNails.com and complete our professional verification process before purchasing from our website.
I tried to check out and the item in my shopping cart disappeared. What happened?
Items will remain in your shopping cart for 14 days; after that time, the items will disappear if not ordered.
Can I change or cancel my order once it is placed?
Once an order is placed, it cannot be canceled or changed.
Can I enter multiple promotion codes?
Multiple promotion codes aren’t generally accepted. Please check the disclaimer associated with your promo codes for details and conditions.
What is the cutoff time for order fulfillment?
Most orders received by 2 p.m. EST will ship the same day.
Can international orders be placed online?
Orders placed on the website can only be shipped to customers in the continental United States. For questions regarding international orders, please chat with us.
How do I know if I need to pay sales tax?
Sales tax will be added to orders delivered to any state that collects sales tax.
Is it safe to enter my credit card information online?
What forms of payment are accepted online?
We accept Visa®, MasterCard®, American Express®, and Discover®.
Do you accept international credit cards?
Yes, if they are the ones listed above.
When will my card be charged for items I order?
We authorize and settle for the full balance when you check out.
When I try to place my order, I get an error message stating that there has been an authorization failure. What went wrong?
This message means your card has been declined. If you receive such a notice, please contact your issuing bank for further information.
Do I have the option to store my credit card information?
Not at this time.
Why am I seeing multiple charges for the same transaction on my card?
It could be a typographical error in the order and the charge should clear out within 2-3 business days. You may see a pending charge and a settlement; the pending will clear in 1-2 business days.
Do you ship internationally?
Yes. When placing an order for international delivery, please chat with us or email us at email@example.com.
Do you ship to P.O. or A.P.O. boxes?
We only ship to physical street addresses.
What are lead times?
A lead time is the shortest to longest date that a manufacturer will need to make/ship an item to a customer.
What does DS mean on my packing slip? (I did not actually receive this item.)
DS stands for a Drop Ship item. This means that an item will ship directly from the manufacturer.